Terms of service

TERMS & CONDITIONS

INTRODUCTION

The website “kumaai.in” is owned and operated by Kumaai. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

TERMS OF USE

By visiting or shopping at Kumaai, you accept these terms and conditions. These terms govern your use of our website, services, and purchase of products.

In these Terms:

“You”, “User” refers to any person accessing or using the website.
“Website” refers to Kumaai’s website.
“We”, “Us”, “Our”, “Kumaai” refers to the brand Kumaai.

PRIVACY

Your privacy is important to us. Any personal information shared with us is handled securely and in accordance with our Privacy Policy.

RIGHT TO CHANGE

Kumaai reserves the right to update or modify these Terms & Conditions at any time without prior notice. We encourage users to review them periodically.

ELECTRONIC COMMUNICATIONS

By using our website or contacting us via email, you consent to receive communications from us electronically.

INTELLECTUAL PROPERTY RIGHTS

All content on this website including text, images, graphics, logos, designs, and software is the property of Kumaai and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission from Kumaai.

USER RESPONSIBILITY

You are responsible for maintaining the confidentiality of your account and password and for all activities conducted under your account.

Kumaai reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

PRODUCT DESCRIPTIONS

We strive to ensure product descriptions, images, and pricing are accurate. However, errors may occasionally occur. Kumaai does not guarantee that all information is always complete, accurate, or error-free.

BILLING & PRICING

All product prices listed on Kumaai are in INR and inclusive of applicable taxes unless otherwise stated.

Additional shipping charges or applicable taxes may be added at checkout depending on delivery location.

Kumaai reserves the right to modify pricing at any time without prior notice.

ORDER CANCELLATION BY KUMAAI

Kumaai reserves the right to refuse or cancel any order due to:

Product unavailability
Pricing errors
Payment issues
Suspected fraud or unauthorized transactions

If payment has already been made, the refund will be processed to the original payment method within 7–15 working days.

SHIPPING & PROCESSING

Shipping and handling charges are applied to cover packaging, processing, and delivery costs.

Delivery timelines are estimates and may vary due to external factors.

PAYMENT

We offer multiple secure payment options. Kumaai shall not be liable for payment failures, banking issues, or declined transactions caused by third-party payment providers.

DELIVERY

We aim to deliver products within the estimated timelines. However, delays may occur due to courier issues, weather conditions, or unforeseen circumstances.

Failure to accept delivery may result in additional shipping charges.

RETURNS & REFUNDS

Returns, exchanges, and refunds are subject to Kumaai’s Return & Exchange Policy.

Products eligible for return must be unused, unwashed, undamaged, and in original packaging with tags intact.

Kumaai reserves the sole right to approve or reject return/refund requests.

SIZING

Product fit may vary depending on fabric, style, and design. Please review our size guide before placing your order.

FABRIC CARE

Care instructions are provided on product pages and with delivered products. Customers are advised to follow them carefully.

PRODUCT COMPLIANCE

All products sold by Kumaai comply with applicable Indian laws and industry standards.

INACCURACY DISCLAIMER

There may occasionally be typographical errors, inaccuracies, or omissions related to product details, pricing, and availability. Kumaai reserves the right to correct such errors at any time.

WARRANTIES & LIABILITY

This website and all services are provided on an “AS IS” and “AS AVAILABLE” basis.

Kumaai makes no warranties regarding uninterrupted website availability or error-free operation.

Kumaai shall not be liable for direct, indirect, incidental, or consequential damages arising from use of the website.

INDEMNITY

You agree to indemnify and hold Kumaai harmless against any claims, damages, liabilities, costs, or expenses arising from your misuse of the website or breach of these Terms.

BREACH

Any violation of these Terms may result in suspension or termination of your access to the website.

Kumaai reserves the right to take legal action where necessary.

SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

WAIVER

Failure by Kumaai to enforce any provision of these Terms shall not constitute a waiver of that provision.

FORCE MAJEURE

Kumaai shall not be liable for delays or failure to perform obligations due to events beyond reasonable control, including natural disasters, strikes, pandemics, government restrictions, or other force majeure events.