PRIVACY POLICY

At Kumaai, we value your concerns regarding online privacy and security while browsing and shopping on our website. We make every effort to ensure that any information provided by you is handled securely and responsibly.

This Privacy Policy explains how we collect, use, manage, and protect your personal information. This policy may be updated from time to time without prior notice.

COLLECTION OF PERSONAL INFORMATION

When you visit our website, your interaction may vary from casual browsing to placing orders or making inquiries. We ensure that only the minimum required personal information is collected and only when necessary.

When you register on our website, place an order, or request information, we may collect personal details such as:

Name
Phone number
Shipping/Billing address
Email address
Order details

Some information may be mandatory to complete purchases or access specific services. If you choose not to provide required information, certain services may not be available to you.

HOW WE USE YOUR PERSONAL INFORMATION

Kumaai collects your personal information to provide better services, fulfill legal obligations, and improve customer experience.

We do not sell, rent, or trade your personal information with third parties except as described in this Privacy Policy.

Your information may be used for the following purposes:

To process payments and fulfill orders
To provide customer support and respond to inquiries
To notify you about new launches, offers, promotions, and updates via email, SMS, or WhatsApp
To investigate fraud, suspicious activity, or violations of our policies
To improve our website, services, and product offerings
To personalize your shopping experience

We may disclose personal data when required:

To comply with applicable laws or legal obligations
To respond to lawful government or regulatory requests
To enforce our Terms & Conditions
To protect our rights, business, and customers

HOW TO UPDATE YOUR ACCOUNT INFORMATION

You may update your account details by logging into your account and editing your profile information.

Please note: Kumaai does not store your debit/credit card details.

INFORMATION SHARING WITH THIRD-PARTY SERVICE PROVIDERS

We may share necessary information with trusted third-party service providers who help us operate our business, including:

Payment gateways
Shipping & logistics partners
IT infrastructure providers
Customer support services
Email/SMS/WhatsApp communication services
Analytics providers

We only share information necessary for service delivery and ensure reasonable safeguards are in place.

RETENTION AND DISPOSAL

We retain your personal information for as long as necessary to:

Maintain your account
Fulfill orders
Provide services
Comply with legal obligations
Resolve disputes

If you wish to update or remove your personal information, you may contact us at shopkumaai@gmail.com.

We will make reasonable efforts to respond within 30 days.

UNSUBSCRIBE / OPT OUT

You may continue receiving service-related communications such as:

Order confirmations
Shipping updates
Payment notifications
Account-related alerts

These communications are essential and cannot be opted out of.

For promotional emails, messages, and marketing communications, you may unsubscribe anytime using the unsubscribe link or by contacting us.

PROTECTION OF YOUR PERSONAL INFORMATION

We take appropriate technical and security measures to protect your personal information.

Your data is stored on secure servers and access is limited to authorized personnel only.

Sensitive information such as payment details is encrypted using secure technology during transmission.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.